Expert maintenance is crucial for the safe, secure, and comfortable use of facilities. Dong Yang, adhering to Korea’s stringent quality standards, has honed its advanced maintenance techniques. These are imparted to our Malaysian training centers, where we develop skilled engineers for on-site excellence. Our engineers, equipped with extensive data and modern tools, provide tailored maintenance for each elevator and escalator. This approach, unique to Dong Yang, leverages deep product knowledge, ensuring unparalleled service quality and customer satisfaction.
Support, Service and Maintenance
Mobility maintenance for modern structures
Quality Parts
Our elevators and escalators boast an impressive average availability rate exceeding 99%, ensuring consistent and reliable service for all users.
Quick Response
Our dedicated service teams are available 24/7, efficiently resolving the majority of issues within a single day, ensuring minimal disruption and maximum reliability.
Transparent Reporting
We ensure transparent communication about your equipment’s status, planned maintenance schedules, and any on-site activities, keeping you fully informed and up-to-date.
24 Hours Call Centre
Dong Yang Elevator (M) Sdn. Bhd. offers round-the-clock customer support through its 24-hour call center, addressing all equipment-related concerns. Upon receiving a call, our team generates a unique job code for the specific lift issue, be it a breakdown or a mantrap incident. This code is promptly dispatched to our technicians. Our standby technicians immediately acknowledge the job code and swiftly mobilize to resolve the reported issue, ensuring minimal downtime and maximum efficiency in service delivery.
